All orders will be trackable after dispatch and will require a signature on delivery. Tracking information not automatically provided so please contact us if you would like tracking numbers.
If delivery to a work address is more suitable please put this address as the 'Delivery Address' at the checkout. Alternative or additional delivery instructions can also be added at the checkout stage.
Free Mainland UK delivery on orders over £50, orders under £50 charged at £3.95.
Non-Mainland UK deliveries charged at £3.95.
Europe Zone One is £3.95, countries include:
Rep of Ireland, France, Germany, Luxembourg, Belgium, Holland.
Other international shipping cost is ~£15.00 using Royal Mail's International Signed-For Service.
Mainland UK orders - Most orders will be delivered by next working day if ordered before 12pm, but please allow up to 2 working days for delivery issues outside our control.
International Customers - It is important to note you may have to pay customs duties and taxes on your item and these local fees will not be included on your Voila Boutique invoice.
The United Kingdom's Distance Selling Regulations gives you the right to cancel your order and receive a full refund if you request one in writing within 7 working days of receipt. For orders that are 'Awaiting Dispatch', it may be possible to cancel your order before it has been dispatched - please contact firstname.lastname@example.org as soon as possible after placing your order.
EXTENDED RETURNS POLICY UNTIL 8TH JANUARY
We want you to be happy with your purchase. If you wish to return an item for whatever reason you are entitled to a refund or exchange (excluding postage charges), within 14 days of purchase. If you are not satisfied with your product or simply change your mind, please contact a member of our team by email or phone who will assist you with a return. With the exception of faulty or damaged goods, if you return your purchase after 14 days we reserve the right to not offer you a refund in full.
It's important that any unwanted item, unless faulty, is returned in a re-saleable condition, completely undamaged and unused. This includes all original packaging and labels.
All goods should be returned by Recorded Delivery to:
3 East Morton Street
Please Note: After a 30 day period from the date of purchase we are unable to offer a refund or exchange on any items, excluding faulty items.
If you receive a faulty item please contact a member of our team who will assist you in returning the item.
Please Note: Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
This returns policy does not affect your statutory rights.